Mobile Help Overview
As their name suggests, MobileHelp extends the offerings of an in-home medical alert system to destinations outside the home throughout the United States, utilizing the AT&T cellular network. MobileHelp was the first to offer a true mobile medical alert system allowing seniors access to medical alert services without being restricted to their homes.
MobileHelp’s medical alert systems for seniors do not require a landline phone as they use AT&T cellphone coverage. Instead they require the installation of the Cellular Base Station, which is a simple standard outlet plug-in. The base stations provide an extensive coverage range with contract-free pricing. A second household member can be added to the medical alert service without an additional charge. MobileHelp offers seniors and their families the comfort of knowing that wherever they may be nationwide, help is at the push of a button.
MobileHelp Standouts
- No landlines required. Service is completely mobile via AT&T
- No don’t need to sign a long-term contract
- Option to allow loved ones to track location of the device for increased safety
- Extra features such as medication reminders
- No charge to add a second household member to the service
Pros
- Landline free service
- Automated fall detection
- Medication reminders
- Devices are water resistant or waterproof
- Wristbands are latex free
- GPS tracking throughout the U.S.
Cons
- Non-emergency customer service support unavailable on Sundays
- No option to use a landline if desired
- A fee may be incurred for equipment that is lost or damaged
Customer Support
- 24/7 live operator support for emergency services
- non-emergency phone customer service support Monday-Friday 8:00am EST.-8:00pm EST. Saturday 9:00am EST.-6:00pm EST.
- Email customer support
- Video Tutorials available via MobileHelp YouTube channel
- Extensively detailed FAQ section on company website
Features and Functions
Cellular Base Station
The cellular base station has an emergency, test, and reset button. It also has a lighted display showing the date, time, and temperature.
MobileHelp Connect
The online connect service allows authorized caregivers to monitor user’s health and location. Emergency alerts, non-emergency alerts, system status alerts, and location requests are all included in the standard package.
Medical Reminders
Medical reminders, such as when to take medication, can be set through the online connect portal. The cellular base station will give the reminders at the designated times.
Automated fall detection
A fall button, which can be worn around the user’s neck detects if a user falls down. The button is waterproof and needs to be within 350 feet of the mobile device and 600 feet of the cellular base stations.
Acivity Monitoring
Users and authorized caregivers can track their activity levels over time for a span of days to years using the activity tracker service. Authorized caregivers can also receive notifications if any abnormal activity is detected.
Battery Life
At full charge the Mobile Device’s battery should operate for over 24 hours assuming conditions of normal use. The battery for the Cellular Base Station lasts over 30 hours. The battery’s on the Neck Pendant and Wrist Button will last more than 5 years.
Pricing Plans, & Hidden Fees
Users will not have to purchase equipment, pay fees for activation, or shipping. Plans can be purchased for as low as $29.95 per month up to $41.95 per month. Discounts for quarterly, semi-annual, and yearly plans are also available. Promotions are often available. Users will not be required to sign a contract for service.
Takeaway
Although MobileHelp’s medical alert systems come at a greater cost than some of its competitors. As the saying goes, “you get what you pay for.” With MobileHelp you get
systems that utilize wireless voice, data, and GPS technology to offer monitoring capabilities, location tracking, and excellent personal emergency help from an industry leader. Although it doesn’t allow a user to connect via a landline, the unique features such as medication reminders, the ease of installation and use, the flexibility of mobility, and reliability make MobileHelp’s medical alert system one of the best options for those seeking the peace of mind offered by a quality medical alert system.